HM Coastguard, a vital emergency service organisation in the UK, required a dependable IT partner to manage their online presence and provide rapid support for their digital infrastructure. As an emergency service, uptime and efficiency were of utmost importance. Zaltek was brought on board to deliver quick IT support, reliable hosting, and ongoing development to ensure HM Coastguard’s systems remained operational at all times.
SECTOR:
The Challenge
HM Coastguard is one of the four emergency services in the UK. Preventing loss of life at the coast or at sea by coordinating and supporting search and rescue operations. Therefore the HM Coastguard conducts a 24/7 operation across the UK, with over 300 stations, manned by a team of over 2,500 volunteers.
The Coastguard Rescue Service (CRS) website is a central repository of guidance to support the effective operation of the Coastguard Rescue Service. The system contains operational procedures, guidance and documentation for all aspects of the CRS activities.
However, the software running the CRS website was considered no longer fit for purpose. Users found it difficult to find and access information, the process to update content was cumbersome and no management information was available from the site.
The new intranet would have appropriate security, authorisation and management information capabilities. It would need to adhere to GDS standards, and be WCAG2.1 compliant.
Our Approach
Zaltek delivered the project using the agile methodology. For instance, we run the agile rituals day-to-day, including Daily 9:15 standups, Sprint planning, retrospectives and Show and Tells. We use agile on all our projects as it creates predictability and gives our customers key opportunity points to provide feedback
The Result
Since partnering with Zaltek, HM Coastguard has seen significant improvements in their IT performance. Their website now benefits from a stable, high-performance hosting environment, reducing the risk of downtime and ensuring consistent access to critical information. The rapid-response IT support has enabled the organisation to resolve technical issues quickly, avoiding delays and ensuring their operations remain uninterrupted.
The ongoing development and ad-hoc upgrades have also enhanced the overall functionality and user experience of their website, making it more accessible and efficient for both volunteer users and internal personnel. With Zaltek’s continuous support, HM Coastguard is now better equipped to manage its IT infrastructure, ensuring its life-saving operations can proceed without digital interruptions.
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